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| effective 1/11/07 | up to 24mb (speed)* | Net + Home Phone ê | ||||||||||||||||||||
| Size | Plan Name | Excess | Term |
ADSL 2 | Price incl. Line Rental |
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| 5GB | ADSL 2/5GB | 1c |
12mths | :=$29.95 |
:+)=$59.90 |
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| 7GB | ADSL 2/7GB | 1c |
12mths | :=$39.95 |
:+)=$69.90 |
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| 10GB | ADSL 2/10GB | 1c |
12mths | :=$44.95 |
:+)=$74.90 |
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| 15GB | ADSL 2/15GB | 1c |
12mths | :=$49.95 |
:+)=$79.90 |
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| 30GB | ADSL 2/30GB | 1c |
12mths | :=$79.95 |
:+)=$109.90 |
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| 48GB | ADSL 2/48GB | 1c |
12mths | :=$89.95 |
:+)=$119.90 |
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| These rates are currently only for combined new ADSL 2 + Rabbit Te full phone accounts | per m/byte | includes 15c Local Calls |
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| *Backup 56k dialup included with each plan | ||||||||||||||||||||||
* Theoretical maximum speed which is subject to variables such as distance from the exchange, line quality etc. * Maximum speeds for ADSL 2 plans depend on how far you live from the local telephone exchange, configuration and quality of your phone line, quality of your Broadband ADSL modem and line filter, the number and type of services being used in your neighbourhood, interference from outside sources, your computer’s hardware and software set up, and the configuration of any computer you are trying to access. Speeds range from 1.5Mbps/256kbps to 20Mbps/820kbps. ADSL 2 plans are available only when bundled with Rabbit Full Phone. |
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| * Unlimited is genuine and not speed shaped. |
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| * Preselection means that your long distance, international and landline to mobile calls will be billed through Rabbit Tel. |
| * All ADSL plans have unlimited hours per month. * Note that if you sign up on a Rabbit Tel package deal and then preselect with another provider you will automatically be charged the "standard" higher monthly price for the rest of your term. |
| * Early exit incurs a $150 fee. |
| Port 25 is blocked to minimise spam or inadverent Open-Relay SMTP traffic. Rabbit reserves the right to block or limit any other port or protocol it deems necessay to ensure continued optimum network performance. |
| SETUP COSTS (Standard Cost = Connection + Modem) | |
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| Connections | |
| New ADSL 2 Setup fee put ADSL on your telephone line. $42.50 Please note that you will need to waive your Customer Service Guarantee to get this reduced price. - We'll explain that in detail to you. | |
| Cancellation If you need to cancel your account before your term is up there is a $165 cancellation fee. | |
| Relocation If you move house and continue your phone and internet at the new house with us then a $60.50 relocation fee applys. | |
| Plan Change We can change plans with in the ADSL 2 range when you want but there is a fee involved of $30. Contract periods are cummulative. That is, they add together if your previous plan contract period is not yet completed. | |
You may use your own ADSL modem if it is Telstra approved but the amount of support we can offer will be limited.We are advised that there is about a 5 to 20 day wait (but usually 5-8 day) from the time that we you apply for the ADSL conversion of your telephone line and its activation. Not all phones are suitable for conversion to ADSL. We will be able to let you know if ADSL is available from your telephone exchange and then we will get Telstra to check your phone line between your place and the exchange to see if it is suitable.
With a filter/splitter unit you will be able to make and recieve normal telephone calls while connected to the internet on the one line. You can also leave your computer permanently connected.
Sales 03 9235 5800 (melb)
1800 501 106 (Syd and rest)
(10am-10pm weekdays, 2pm-10pm weekends)
ADSL issues
1. Should a PSTN service (your normal telephone) be suspended for non payment, the DSL service can not be delivered due to the underlying transmission, (I.e. the PSTN) not being in place.
If a customer has their PSTN service suspended for non payment it may (most likely) lead to the DSL Service being disconnected at the exchange. Even if the PSTN service is reconnected only a few days later their DSL service will not be restored !
In such a case where the service has been terminated due non payment of there PSTN account a cancellation order will need to be placed and on completion a new service ordered. This will incur cancellation and provisioning fees.