Calls

15c/min National Calls anywhere in Australia, anytime. $2.50 Capped (first 3 hrs of call).

12.5c Local Calls.

39c/min to Mobiles. 15c flag fall.

nb: Calls to mobiles are not capped, calls are charged per second of the call.

$29.95/mnth Line Rental (If not included in the Package internet price)

HOW?

Pre-select Your Phone with RabbitTel for Very Low Cost Long Distance Calling

  • 1. Pick up the phone and call us.
  • 2. Do a voice recording with us.
  • 3. Phone 12711 to confirm you are Rabbit Tel active and start making incredibly cheap calls!

NO SPECIAL PREFIX NUMBERS NEEDED!! JUST DIAL!

Overseas as cheap as 5c/min!! check it out!

International Rates

Old National Rates (customers on plans prior 1/6/05)

 

Contact Us: Melb 03 9235 5800 or Syd and National 1800 501 106 (10am-10pm, Mon-Fri, 2pm-10pm Sat, Sun)

 

Connection charges for all new Voice Lines

Description of home service

Connection charge for first service

Telephone line connection
A working telephone socket exists from a previous connection and a Telstra technician is not required to visit your property or premises.

$59.00

Telephone line connection with a technician visit
A previous telephone service existed at your premises and a Telstra technician is required to visit your property / premises to reconnect existing suitable cabling at the distributor and /or the first socket.

$125.00

New telephone line connection
Telephone line connection with a technician visit where cabling work is required.
A new connection of a telephone service at your premises
OR
where a previous telephone service existed at your premises and a Telstra technician is required to visit the property or premises to install and/or work on the cabling up to the first socket in your premises.

$299.00

FAQ (Frequently Asked Questions)

HOW CAN RABBIT TEL OFFER PRICES SO LOW!
Using the same model we have applied to our low internet prices, Rabbit Tel has cut out as many overheads as possible and passed on the savings. You will notice that we require you to authorise automatic billing to your credit card and that all statements will go out via email. This saves us a lot of time and money and keeps large bad debt losses from being generated and passed onto our customers.

WHATS THE CATCH?
None! You can make the calls any time of the day or night and any day of the week. The low low prices apply at all times. You must do a voice recording with our operators and you must authorise us to bill call charges to your valid credit card. There are no joining fees or extra charges. Just the cost of the calls you make while pre-selected with us.

DOES MY PHONE NUMBER CHANGE?
No! You keep your existing number. We just take over the billing and administration for you.

DO I HAVE TO DIAL A SPECIAL NUMBER FIRST ?
No! Your calls are "preselected" to Rabbit Tel. It means that you dial normally and we recieve the data for it automatically and charge you accordingly each month. If you are dialing overseas you would dial "0011" then the country code, area code and number of the person you want.

WHAT HAPPENS WITH MY LOCAL CALLS?
That depends on wether you take a plan that includes long distance calls only or a full-service Package deal that includes line rental, local calls and long distance. If you take a long distance only deal then your local calls and line rental stay where they are. If you take a package then we effectively become your telephone company.

IF THINGS GO WRONG ON MY PHONE LINE - WHO DO I LODGE A FAULT WITH?
If Rabbit Tel is your full service provider (you pay us for line rental and local calls) then we also handle faults with your service. Give us a call and we will grab the information to diagnose the problem, then lodge it with the exhange for examination and repair. If we are only handling your long distance calls then you will need to lodge the fault with the company that charges you the line rental component.

HOW CAN I PRE-SELECT WITH RABBIT TEL?
Its easy! Call the office and one of our operators and we make a recording of you authorising us to handle your calls. Thats all you have to do. Within about 48 hours your calls will be charging through Rabbit Tel at low low prices. You must have a valid credit card on file with us. This offer only involves calls made from your fixed-line telephones. Your mobile phone is not part of this deal.

HOW CAN MY FRIENDS PRE-SELECT WITH RABBIT TEL?
Just get them to call the office. We can do the rest while they are on the phone!

HOW DO I GET BILLED FOR MY CALLS?
We will charge your credit card once per month. Usually this will happen in the first week of the month (4th-9th), for the previous months calls. If we have trouble processing your charge we will try and contact you. If we can't contact you or get the charge through then we will have to suspend your account. A statement will be emailed to you listing all your long distance calls, their duration, destination and cost. If we are handling your line rental and local calls then they will also be itemised on your statement.

CAN MY BUSINESS PRE-SELECT WITH RABBIT TEL?
Yes! You must be the authorised person to assign your business numbers for pre-selection with Rabbit Tel. Just call our operators. We still require that all billing can be charged to your (or your business's) credit card.

HOW DO I FIND OUT MORE?
Just call our friendly sales staff on Melbourne 03 9235 5800 or 1800 501 106 between 10am and 10pm Mon-Fri and 2pm to 10pm Weekends. You can also email us at info@rabbit.com.au or check out this web page some more.